Practice Enhancement Consultant

Practice Enhancement Consultant

Permanent Full-time

Job Band: E

• Works collaboratively in a multi-disciplinary team under the direction of the Practice Improvement & Education Manager and Practice Enhancement Lead.  
• Supports the key focus areas of OMD Advisory Service and guides and directs EMR users through the process of EMR improvement accordingly.  
• Creates digital health best practices knowledge base for practice and patient outcome.
• Supports creation of educational content and knowledge management. Creating tools and instructions for dissemination.
• Applies QI and change management principles to clinical practice, recognizing the dynamics, drivers, financial and political constraints of a typical practice setting. 
• Guides and directs the efforts of the EMR improvement cycle and works collaboratively with OntarioMD Peer Leaders, EMR Technical Specialists and Practice Advisors as well as external resources and stakeholders. 
• Provides coaching and facilitation support to improve clinical workflow efficiencies through the optimized use of digital health based on the individual needs of physician practices. 
• Foster critical thinking and teaching data analysis, performance measures, and assessing workflow,
• Transfers knowledge and skill to clinicians through various coaching and training settings to empower clinicians for practice and care improvement.
• Optimize educational processes leveraging varied learning technologies and modalities; lead discussions; encourage knowledge/experience/insight sharing; promote self-discovery; and exploration of alternative thinking/solutions.
• Participation and support for the pilot and proof of concept projects, creating new innovative use of digital health in support of clinical and patient care challenges.
• Providing guidance on digital health use to internal departments in support of new design and development initiatives (usability perspectives).
• Keep up to date knowledge of digital health technologies best practices & third-party offerings.
• Support and advise MOH & OH in design development and dissemination of digital health initiatives.
• Cultivate relationship and partnerships with external stakeholders in support of OntarioMD strategic directions.
• Active support and participation in OntarioMD business development and partnership opportunities.
• Explore and propose opportunities for advancing digital health utilization aligned with provincial mandates and OntarioMD interest.
• Facilitates regular communication with and between physicians on best practices and advanced features in optimizing EMR functionality through forums, user group meetings, workshops, etc. 
• Works with OntarioMD product areas to develop targeted plans for promotion and adoption of eHealth initiatives within the practice community. 
• Maintains an up-to-date practice profile and activity tracking in the CRM system (practice membership, IT system configuration, etc.).
• Collaborates in the assignment and coordination of resources including Peer Leaders, the Practice Advisor, and EMR Technical Specialists as required.   
• Maintains relationships with key local stakeholders including OH, OHT staff, universities, OntarioMD partners, EMR and other IT vendors. 
• Provides coaching and facilitation to Communities of Practice (COP), as applicable. 
• Assists in communication regarding new e-Health and other initiatives. In conjunction with PA. 
• Contributes to knowledge creation and development of coaching and education contents for best practices and quality improvement.

• Degree in Health Services, eHealth, Medical Informatics, Health Information Management, Business Administration or related field, or an equivalent combination of work experience and education. 
• 5+ years of experience in a healthcare role, clinical practice role, manager role, particularly related to clinical workflow process redesign and practice processes using EMRs in a community practice settings. 
• Strong project management and business analyst skills and experience with practice change management initiatives. 
• Minimum 3 years of experience in QI projects, preferably around digital health use as change idea.
• Experienced in training and delivering group presentations and facilitating focus groups and workshops.
• Excellent coaching/facilitation skills and strong conflict resolution skills.
• Certification, knowledge, and experience on Quality Improvement in Healthcare. 
• Certification and/or advanced knowledge/skill in change management in healthcare.
• Solid Understanding of EMR vendor services, constraints, and core business drivers. 
• Understanding of IT dependency, particularly in EMRs and how IT is applied in clinical practices. 
• Working knowledge of EMRs and major e-Health solutions. 
• Understand how to address barriers to allow physicians to move forward along the EMR maturity model.
• Understand how to map physician/practice workflows around enhanced use to functionality within the various EMRs and digital health solutions.
• Excellent interpersonal and communication skills with demonstrated ability to build rapport and work with multiple stakeholder groups. Demonstrated customer service orientation and account management acumen an asset. 
• Excellent communication skills (verbal and written).
• Highly flexible and comfortable working in a fast-paced, high-profile environment. 

• Fantastic opportunity to grow within the team and throughout the organization.
• Professional development and continuous in-house learning opportunities.
• Fun, friendly, and dynamic work environment with a passion for digital health.
• Competitive salary and bonus program.
• Exceptional group benefits package paid by the organization.