Practice Advisor 

Location: Greater Ottawa area

Permanent Full-Time, Remote

The Practice Advisor (PA) serves as a field-based advisor and advocate for physicians and other clinicians in matters pertaining to the optimal use of their OntarioMD-certified Electronic Medical Records (EMR) and other digital health solutions. The PA plans and coordinates OntarioMD resources while working with clinician practices and provides transition support and change management to clinicians to prepare, implement and use digital health solutions supported by OntarioMD.

The PA develops and provides consulting services throughout the product/service life cycle (i.e. pre, during and post adoption, including utilization within the practice and the ongoing support for digital health solutions) and serves as an advisor working directly with physicians and their practices to identify goals and develop plans for advancing their EMR usage and capabilities to improve patient and practice outcomes.

Reporting to the Area Manager, the Practice Advisor role is responsible for: 

• Works collaboratively in a multi-disciplinary team under the direction of the Area Manager.
• Works with OntarioMD product areas to develop targeted plans for promotion and adoption of digital health initiatives within their assigned territory.
• Responsible for meeting enrollment targets on digital health solutions.
• Assists physician practices undergoing transitions such as clinic moves, adding new physicians, EMR migrations, etc.
• Educates physicians and other clinicians on industry best practices for: re-engineering of business processes, selection of the best-fit IT solutions, migration from paper-based processes to electronic, migration to other EMR products and use digital health solutions such as OLIS, HRM, eNotifications, eConsult, dashboards, DHDR/IR etc. to improve practice efficiencies.
• Provides direction on opportunities for improvement in EMR use and office workflow and recommends possible solutions or resources to improve efficiencies.
• Primary practice contact and internally leads efforts to develop solutions to complex practice issues to ensure goals and objectives are met. 
• Appropriately escalates issues internally to Area Manager or EMR Vendor Management team or the Product, Strategy and Delivery team as necessary and/or connects with external resources as required.
• Maintains an up-to-date practice profile and activity tracking in the CRM system (practice membership, IT system configuration, etc.).
• Collaborates in the assignment of resources including Peer Leaders, Practice Enhancement Consultants and EMR Technical Specialists as required. 
• Maintains relationships with key local stakeholders, OHTs, local health organizations such as hospitals, EMR, and other IT vendors.
• Assists in the development of communication and marketing materials regarding new e-Health and other initiatives.
• Contributes to knowledge creation and development of best practices.
• Manages onboarding activities and associated paperwork.

• University degree in Information Management, Health Sciences desired – or equivalent experience.
• 3 or more years’ experience in a healthcare consulting/relationship management role.
• Understanding of IT offerings, particularly in EMRs and how IT is applied in clinical practices.
• Understanding of change management and training related to transformational change initiatives in clinical practices.
• Understanding of PHIPA and the rules governing Health Information Custodians.
• Active listener with a demonstrated ability to gain the trust of clients and stakeholders.
• Effective communication skills, including highly competent presentation skills and the ability to understand and communicate complex data and technology issues.
• Excellent organizational and time management skills.
• Experience and comfort with working in a target-driven environment.
• Ability to cope with competing demands and to prioritize tasks.
• Excellent problem-solving skills are required for the triage, documentation, and management of client service issues.
• Excellent coaching/facilitation skills and strong conflict resolution skills.
• Highly flexible and comfortable working in a fast-paced, high-profile environment.
• Sales experience is an asset.

• Fun, friendly, and dynamic work environment with a passion for digital health.
• Remote working model.
• Participation in our discretionary bonus program, in accordance with our policy. 
• Matched defined contribution pension plan.
• Comprehensive health, dental and vision plans, with 100% employer-paid premiums.
• Extended mental health coverage.
• Maternity and parental leave top-up programs.
• Short-term and long-term disability programs.
• Employee/family assistance programs.
• Professional development opportunities.
• Two (2) annual paid volunteer days to contribute to causes that matter to you.
• One (1) annual floater day.
• Fantastic opportunity to grow within the team and throughout the organization.
• An organization recognized as one of the Best Places to Work in Canada for 2025 by HRD Canada.