Practice Enhancement Consultant

Contract (12 months), Remote (Greater Toronto Area)

Do you feel energized working directly with physicians and their practices to identify goals and develop plans for advancing use of Electronic Medical Records (EMR)? Or identifying eHealth Solutions usage and capabilities to improve patient and practice outcomes? This is an exciting opportunity to join our Client Services & Engagement department as a Practice Enhancement Consultant and work in a position you thrive in! 

The Practice Enhancement Consultant (PEC) is a field-based advisor working directly with clinicians and their practices to develop plans for advancing use of Electronic Medical Record (EMR) and other digital health tools usage and capabilities to improve patient and practice outcomes. The position is also directly involved in developing and delivering education and training and supporting communication and engagement.   

Under the direction of the Director, Knowledge Translation and Education, and the Practice Enhancement Lead, the role: 

EMR and Digital Health Expertise and Guidance 

• Guides EMR/digital health users through optimization and practice improvement initiatives.  

• Applies QI and change management principles in digital health optimization. 

• Provides usability-informed input into digital health design and development initiatives at OMD. 

• Maintains up-to-date knowledge of digital health technologies best practices & third-party offerings.  

• Supports the adoption of pilot and proof of concept projects, applying change management methodologies and digital health strategies to address clinical and patient care challenges.  

Education and Training  

• Develops education and training materials (e.g. e-Coaching content, knowledge resources, best practice guidance) to support various initiatives including EMRs/digital health optimization, workflow efficiencies, and adoption of best practices.  

• Transfers knowledge and skills to clinicians and internally through coaching, collaborative sessions, and training activities. 

• Delivers educational sessions and interactive learning experiences using varied technologies and modalities. Leads discussions, facilitates knowledge sharing, and explores alternative approaches.  

• Facilitates regular communication with and between physicians on best practices and advanced features in optimizing EMR functionality through forums, user group meetings, workshops, etc.  

Analysis and Workflow Optimization 

• Performs data analysis, interprets performance measures, and assesses workflows to identify opportunities for improvement.  

• Manages initiatives from concept through implementation, ensuring timely, high-quality results under tight deadlines and competing priorities.  

• Supports use of digital assets in quality improvement projects. 

Communication and Engagement 

• Works with other departments across OMD to develop targeted plans for promotion and adoption of eHealth initiatives within the practice community.   

• Coordinates communication regarding new e-Health and other initiatives. 

• Supports and advises partner organizations in the design, development and dissemination of digital health initiatives.  

• Cultivates and maintains relationships and partnerships with key external stakeholders in support of OMD’s strategic direction.  

Requirements that are important to us:

• Degree in Health Services, eHealth, Medical Informatics, Health Information Management, Business Administration or related field, or an equivalent combination of work experience and education.  

• 5+ years of experience in a healthcare role, clinical practice role, manager role, particularly related to clinical workflow process redesign and practice processes using EMRs in a community practice settings.  

• Strong project management and business analyst skills and experience with practice change management initiatives.  

• Minimum 3 years of experience in QI projects, preferably around digital health use as change idea. 

• Experienced in training and delivering group presentations and facilitating focus groups and workshops. 

• Excellent coaching/facilitation skills and strong conflict resolution skills. 

• Certification, knowledge, and experience on Quality Improvement in Healthcare.  

• Certification and/or advanced knowledge/skill in change management in healthcare. 

• Solid Understanding of EMR vendor services, constraints, and core business drivers.  

• Understanding of IT dependency, particularly in EMRs and how IT is applied in clinical practices.  

• Working knowledge of EMRs and major e-Health solutions. 

• Excellent interpersonal and communication skills with demonstrated ability to build rapport and work with multiple stakeholder groups.

• Highly flexible and comfortable working in a fast-paced, high-profile environment.

• Must have a valid driver's license and use of a vehicle for occasional travel throughout. Ontario.

What we offer:

• Fun, friendly, and dynamic work environment with a passion for digital health.
• Remote working model.
• Fantastic opportunity to grow within the team and throughout the organization.
• An organization recognized as one of the Best Places to Work in Canada for 2025 by HRD Canada.

How to Apply:

We are excited to share this opportunity, which is for an existing vacancy on our team. Kindly be advised that our recruitment process does not involve the use of Artificial Intelligence.

Interested candidates are invited to apply online through our careers page. Applications will be considered until April 23, 2026 at 4 pm. 

For further information, visit our website at www.ontariomd.ca. We regret that only those selected for an interview will be contacted. OntarioMD is strongly committed to diversity within its community and welcomes applications from racialized persons/persons of colour, women, Indigenous People of North America, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the further diversification of ideas. In accordance with the AODA Act, accommodation will be provided throughout the recruitment process to applicants with disabilities.

We continue to encourage staff to follow the Public Health recommendations and stay up to date with their vaccinations.

All recruiting activities including interview and new hire onboarding will be conducted remotely. While we are doing our best to ensure reasonable response times, please expect potential delays.