Manager, Corporate Systems Strategies

Manager, Corporate Systems Strategies

Permanent Full-Time

Job Band: G

The Manager, Corporate Systems Strategies provides business leadership and strategic oversight for OntarioMD’s corporate platforms — such as CRM, Portal, and SharePoint. Reporting to the Director, Corporate Planning, this role works collaboratively with all layers of the organization to ensure these platforms evolve in alignment with organizational priorities and deliver measurable value to both internal and external stakeholders. The manager will lead enhancement prioritization, engage with internal teams and coordinate cross-functional needs, and ensure strong governance, usability, and performance standards are maintained to support organizational efficiency, clinician engagement, and strategic execution.

Reporting to the Director, Corporate Planning, this role will:

Strategic Ownership and Planning

• Serve as the business owner for OntarioMD’s CRM, Portal, SharePoint, and related corporate platforms.
• Develop strategies for each tool to ensure alignment with OntarioMD’s corporate strategy, and to help establish product roadmaps and operational priorities.
• Lead needs assessments and develop business cases for tool enhancements, upgrades, and integrations.

• Establish and maintain governance frameworks for platform usage, including data management practices, user roles and permissions, content management standards, and privacy compliance.
• Develop and promote business best practices for effective and consistent platform utilization across departments.

• Identify and prioritize enhancement opportunities based on user feedback, corporate planning needs, and evolving digital health strategies.
• Collaborate with IT, vendors, and internal stakeholders to ensure platform enhancements are delivered on time, on budget, and in alignment with business requirements.

• Engage regularly with business units to understand their business needs and requirements, and ensure there is alignment to the strategy and corporate goals.
• Liaise with IT Service management and other shared services as needed to identify opportunities for improvement, and ensure tools meet operational and program delivery needs.
• Act as the central strategic liaison between business users, technical teams, and leadership for all matters related to use and adoption of corporate tools in alignment with corporate priorities.

• Define KPIs and success measures for each platform to track performance, usage, and business impact.
• Produce regular reports and dashboards to inform Corporate Planning leadership and support strategic decision-making.

• University degree in Business Administration, Health Informatics, Information Systems, or a related discipline is required.
• Minimum 5–7 years of progressive experience in business systems management, product ownership, or digital platform governance.
• Certification or working knowledge in project or product management (e.g., PMP, PMI-ACP, or Certified Scrum Product Owner) is considered an asset.
• Certification in business analysis (e.g., CBAP – Certified Business Analysis Professional) is considered an asset.
• Strong understanding and demonstrated experience in managing enterprise platforms such as CRM (e.g., Microsoft Dynamics), SharePoint, and web portals, including their strategic business applications.
• Demonstrated experience developing strategic roadmaps, business cases, and leading cross-functional initiatives.
• Familiarity with platform governance, including data stewardship, content management, user access management, and privacy requirements.
• Proven ability to translate business needs into functional requirements and work effectively with IT and vendor teams to deliver results.
• Excellent stakeholder engagement, facilitation, and communication skills.
• Strong analytical skills with experience in defining and reporting on KPIs, usage metrics, and business impact.
• Experience in the healthcare, digital health, or public sector environment is an asset.

• Fantastic opportunity to grow within the team and throughout the organization.
• Professional development and continuous in-house learning opportunities.
• Fun, friendly, and dynamic work environment with a passion for digital health.
• Competitive salary and bonus program.
• Exceptional group benefits package paid by the organization.