Practice Advisor 

Location: Toronto

Permanent Full-Time

Job Band: 4

The Practice Advisor (PA) serves as a field-based advisor and advocate for physicians and other clinicians in matters pertaining to the optimal use of their OntarioMD-certified Electronic Medical Records (EMR) and other digital health solutions.  The PA plans and coordinates OntarioMD resources while working with clinician practices and provides transition support and change management to clinicians to prepare, implement and use digital health solutions supported by OntarioMD.
The PA develops and provides consulting services throughout the product/service life cycle (i.e. pre, during and post adoption, including utilization within the practice and the ongoing support for digital health solutions) and serves as an advisor working directly with physicians and their practices to identify goals and develop plans for advancing their EMR usage and capabilities to improve patient and practice outcomes.

Reporting to the Area Manager, the Practice Advisor: 

• Works collaboratively in a multi-disciplinary team.
• Works with OntarioMD product areas to develop targeted plans for promotion and adoption of digital health initiatives within their assigned territory.
• Responsible for meeting enrollment targets on digital health solutions.
• Assists physician practices undergoing transitions such as clinic moves, adding new physicians, EMR migrations, etc.
• Educates physicians and other clinicians on industry best practices for: re-engineering of business processes, selection of the best-fit IT solutions, migration from paper-based processes to electronic, migration to other EMR products and use of digital health solutions such as OLIS, HRM, eNotifications, eConsult, dashboard, DHDR/IR etc. to improve practice efficiencies.
• Provides direction on opportunities for improvement in EMR use and office workflow and recommends possible solutions or resources to improve efficiencies.
• Primary practice contact and internally leads efforts to develop solutions to complex practice issues to ensure goals and objectives are met. 
• Appropriately escalates issues internally to Area Manager or EMR Vendor Management team or the Product, Strategy and Delivery team as necessary and/or connects with external resources as required.
• Maintains an up-to-date practice profile and activity tracking in the CRM system (practice membership, IT system configuration, etc.).
• Collaborates in the assignment of resources including Peer Leaders, Practice Enhancement Consultants and EMR Technical Specialists as required.
• Maintains relationships with key local stakeholders, OHTs, local health organizations such as hospital, EMR and other IT vendors.
• Assists in the development of communication and marketing materials regarding new e-Health and other initiatives.
• Contributes to knowledge creation and development of best practices.
• Manages onboarding activities and associated paperwork.

Requirements that are important to us:

• University degree in Information Management, Health Sciences desired – or equivalent experience.
• 3 or more years’ experience in a healthcare consulting/relationship management role.
• Understanding of IT offerings, particularly in EMRs and how IT is applied in clinical practices.
• Understanding of change management and training related to transformational change initiatives in clinical practices.
• Understanding of PHIPA and the rules governing Health Information Custodians.
• Active listener with a demonstrated ability to gain the trust of clients and stakeholders.
• Effective communication skills including highly competent presentation skills, and the ability to understand and communicate complex data and technology issues.
• Excellent organizational and time management skills.
• Experience and comfort with working in a target-driven environment.
• Ability to cope with competing demands and to prioritize tasks.
• Excellent problem-solving skills required for the triage, documentation, and management of client service issues.
• Excellent coaching/facilitation skills and strong conflict resolution skills.
• Highly flexible and comfortable working in a fast-paced, high-profile environment.
• Sales experience is an asset.

• Fantastic opportunity to grow within the team and throughout the organization.
• Professional development and continuous in-house learning opportunities.
• Fun, friendly and dynamic work environment with a passion for digital health.
• Competitive salary and bonus program.
• Exceptional group benefits package paid by the organization.

OntarioMD is strongly committed to diversity within its community and welcomes applications from racialized persons/persons of colour, women, Indigenous People of North America, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the further diversification of ideas. In accordance with the AODA Act, accommodation will be provided throughout the recruitment process to applicants with disabilities.

We continue to encourage staff to follow the Public Health recommendations and stay up to date with their vaccinations. 

OntarioMD has moved to a permanent hybrid work environment. As such, the individual in this position will be required to work a minimum number of days in our Toronto office. All recruiting activities including interview and new hire onboarding will be conducted remotely. While we are doing our best to ensure reasonable response times, please expect potential delays. 

OntarioMD does not solicit personal information such as banking information or passport information over social media sites for employment purposes.